Madison fire officials lay out Ebola response plan

MFD partners with CDC, emergency management, local hospitals, 911 Center

Officials with the Madison Fire Department said Thursday they are working to ensure they have a safe and effective Ebola virus response plan in place.

Family plans to sue Dane County for dispatch delays

Parents, brother of Chris Williams file legal document for 'wrongful death'

According to legal documents, the family of Chris Williams is ready to sue Dane County, its Public Safety Communications and 911 Center Director John Dejung.

Future of 911 center director will be decided at Thursday meeting

Board chair thinks decision should wait until performance review is complete

The future of Dane County 911 Center Director John Dejung will be decided by the Dane County Board of Supervisors on Thursday, despite a request from the leader of the 911 Center Board to delay the vote.

Fire dept.: Closer crews should assign themselves to emergencies

More than 100 complaints filed over computer-aided dispatch system

Madison Fire Department officials have told their members to assign themselves to emergencies throughout the city if they think they can get somewhere quickly. This comes after the department has experienced numerous computer-related problems with the Dane County 911 Center.

Dispatch to fatal fire delayed nearly 4 minutes

911 center director not able to account for 2 minutes of delay

A 51-year-old Madison native died in an apartment fire last October that took the Dane County 911 Center nearly four minutes to dispatch firefighters to. The three minutes and 48 seconds before fire crews were alerted is more than two minutes longer than the national standard set for getting firefighters to a structure fire.

Board suspends 911 call-answering protocols

Statistics: Questions dispatchers ask have dramatically increased length of call times

The Dane County 911 Center Board is temporarily suspending the list of questions required for every emergency caller that needs a police response.

Soglin: Current 911 system 'doesn't work now'

911 Center Board to take up Dane Co. executive's suggested changes Wednesday

Madison Mayor Paul Soglin said he was surprised that Dane County officials did not alert him as to the lengthy wait times for 911 callers. He said it was another example of a system "that doesn't work now."

Dane County executive vows changes coming to 911 system

Parisi plans to propose changes 1 week after expressing confidence in system

Dane County Executive Joe Parisi said he wants changes made to improve the performance of the county's 911 Center. This comes a week and a half after a News 3 investigation highlighted lengthy waits for emergency callers throughout the area.